Last updated August 01, 2021

Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason,
you may return it to us for a full refund only. Please see below for more
information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and
labels attached.

RETURN PROCESS

To return an item, please email customer service at shopradelortiz@gmail.com to
obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to
the following address:

Radel Ortiz LLC
Attn: Returns
RMA#
117-01 127th st #98011
Queens, NY 11420
United States

You will be provided  prepaid shipping label. Return
shipping charges will be deducted from your refund.

REFUNDS

After receiving your return and inspecting the condition of your item, we will
process your return. Please allow at least seven (7) days from the receipt of your
item to process your return. Refunds may take 1-2 billing cycles to appear on your
credit card statement, depending on your credit card company. We will notify you
by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below
to arrange a refund or exchange.
Please Note

• A 20% restocking fee will be charged for all returns.
  
• On Sale and Pre-Order items are FINAL SALE and cannot be returned.
  
• Item must be unused in brand new condition.
• Return shipping will be deducted from the refund after the restocking fee.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
shopradelortiz@gmail.com